Shuttle Italy Airport

FAQ

Coronavirus (Covid-19)

-Do not travel if you're experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.
-Government guidance recommends the wearing of a face covering or mask when travelling on public transport.
-Busses will be sanitized daily.


Does the bus wait for my delayed flight?

Our Shuttle bus cannot wait for delayed flights.
We will , for sure, observe the common courtesy of waiting roughly 5 minutes.
The time scheduled have to be followed , in respect of the customers already on board and for the parking authorizations with the Marconi's APT.


If my flight delays can I get the next shuttle bus?

Yes, you can get any shuttle bus of the day on availability of seats.Same ticket no extra costs. You don't have to call the office just ask the driver at the bus. 


Do's & Dont's

- Stay seated when the bus is moving.
- Do not smoke (including electronic cigarettes).
- Do not consume alcohol or food.


What can I not transport?

-It's It is strictly forbidden to transport dangerous goods, explosive materials, flammables.


How can I change the details of the booking?

-You can modify time,date and name of your ticket by calling: +39 0541 600100 (09:00am-6:30pm) or by sending an email to: info@shuttleitalyairport.it at least 24 hours before the departure. 


Can i buy tickets on board?

-Yes, You can on availability of seats.


How many luggages am i allowed to carry?

- Is included in the price of the ticket issued the transport of a luggage(119cm x 119cm x 81cm)plus a carry-on(55x35x20 cm).They are also included a handbag/small backpack. If you are travelling with kids is permitted the transport of a stroller for free. In case of particularly bulky baggage or sports equipment (such as bicycles,surfboards …) will be charged an extra bag fare ticket in addition.


Can i transport animals?

- Passengers may bring only one pet, not weighing more than 10 kgs, provided that the pet is kept in a carrier with a size that must not exceed 30+30+40cms.
-The cost for transporting animals is equal to the children's fare ticket.


Minors trasport Policy

- Children from 0 to 4 years (years of age) accompanied by 1 adult does not pay. From 5 to 10 years pays discounted rates. More than 10 years pay full price. Children under 16 are admitted for carriage only accompanied by an adult during the entire trip. For teenagers between 16 and 18 years must be issued a written authorization from their parents.

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